What is the primary function of the North Carolina Department of Insurance's Consumer Assistance Division?

The primary function of the North Carolina Department of Insurance's Consumer Assistance Division is to assist consumers with insurance-related questions and complaints. This division serves as a key resource for individuals who may not fully understand their insurance policies or who might be experiencing issues with an insurance provider. By providing guidance, answering inquiries, and facilitating the resolution of complaints, the division empowers consumers and helps ensure that they are treated fairly in accordance with the state's insurance laws.

This role is essential in promoting consumer confidence in the insurance system, as it provides individuals with direct support and access to information that can help them navigate the often complex landscape of insurance.